It’s the quiet ones you have to worry about

You know the old adage about squeaky wheels? Sure you do. They get all greased up and taken care of while the quiet ones get completely ignored.

I went down to take my 4PM yoga class yesterday expecting to spend an hour and a half sweating and stretching with Bret, my favorite teacher. The guy is a motivational monster. He has a way of making you do things you didn’t think were possible, practical or cool and have you loving him for it at the end of class. He’s single handedly helped me deal with (if not overcome) some painful physical challenges and I always found myself looking forward to his classes.

Until yesterday.

Because yesterday I showed up for class and found out that some squeaky wheels complaining about classes being too hard made it so Bret doesn’t teach there anymore. Not to say the other teachers are bad. They all know their stuff. They all know how to make you stretch. But they aren’t Bret.

And after class, a gaggle of us were sitting there saying “You know, Bret was a big part of the reason I come here. Bret was a big part of why I do yoga at all.”

I’m wondering how this is going to shake out. I’m wondering if the powers that be are going to find out the hard way that it’s the quiet ones you need to pay attention to. It’s the quiet ones who are the core of your whole damned business.

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