• November 6

24 Hour Fitness’ AMAZING Customer Retention Plan

I think 24 Hour Fitness is on to something. You see, when you call them up to cancel your membership, they put you on hold for LONG periods of time and occasionally have a sweet-voiced woman come on the line and tell you that “All lines are busy. We recommend that you call back later.”

And then when you call back later, it happens again.

I wonder how many people just give up on the whole idea of canceling and stay members because they can’t be bothered to jump through all those hoops?




Comments

  1. Sanjeet January 3rd

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    Hi,

    I’m having the same trouble. I have been trying to reach them the whole afternoon and not a single person has come online. This is ridiculous. I just googled and found out that cancelling the membership is really tedious and that even after you did speak to someone that does not ensure you that it goes through. Horrible!


  2. MommmieD July 31st

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    So, write a letter to them cancelling. (Make a copy so you have proof that you sent it when you did.) I bet you get an immediate phone call trying to convince you to stick around.


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Chris Haddad

Chris "Mr. Moneyfingers" Haddad... Results-based marketing consultant, frankly-awesome direct response copywriter, strangely good dancer, capitalist hippie and all around great guy. On this site he shares all sorts of tips and tricks on how to make good money in bad times... opines fiercely on things that matter to him and occasionally goes a tad bit nuts. Plus he can do that thing with his eyebrow.